Frequently Asked Questions
Here are a few of the questions we get the most. If you don’t see what’s on your mind, reach out to us anytime.
The house is not equipped with air conditioning in all rooms. Depending on the stay package you purchased, it may be present.
Yes, the house has a heating system in all rooms.
Yes, you will find the essentials such as sheets, blankets, towels, toilet paper and soap.
They are usually not allowed, but if you have an animal friend that you want to bring with you, contact us to check if it is possible to accommodate him with you.
Yes, we ask guests who intend to stay with animals a surcharge to cover more thorough cleaning. We recommend that you contact us for more information at any time.
Certainly, a stay with us is especially suitable for families with children given the large space available both inside the house and outside. If you have special needs, contact us at any time.
Health and hygiene laws and rules do not allow smoking in the home.
You will be provided via email with a telephone number to refer to in case of need.
The car can be parked in the large car park inside the fenced property and in front of the house for maximum safety and convenience.
In the email that we will send you a few days before your accommodation we will provide you with all the information to access the property and enter the house.
The running water supplied by the local aqueduct is drinkable and always available to be consumed at will by our guests, who we ask not to waste it as it is a precious commodity, especially in hot periods.
The entire house is subjected to cleaning and sanitization with non-chemical products before each booking to ensure maximum hygiene and safety for our guests.
Before your arrival we will send you a guide with the main activities to do in the surrounding area, including places to visit and local and seasonal events.
Yes. WiFi is available in the house and access credentials are provided to you before your arrival.
Before your arrival we will send you a guide with the main activities to do in the surrounding area, including places where you can eat or visit if you arrive earlier than expected.
There are external security cameras always active for guest safety and property protection, but there are none inside the house for privacy reasons.
Like all houses of the past, the livable part of the house is located on the first floor accessible via a flight of stairs and for this reason the house is currently not suitable for people with serious motor disabilities.
Our native language is Italian, but we also comfortably use English.
You can book directly from the site by choosing the most convenient dates for you, or if you have special needs we recommend you contact us directly from the contact page at any time.
Check-in takes place from 3pm onwards, while check-out is by 11am. If you have particular needs you can contact us at any time.
It depends on the time of year. You can see it directly when checking availability if there is a minimum number of nights. If you prefer you can contact us at any time.
Yes, the email will arrive immediately after completing the booking.
2 days before the arrival date you will receive an email with all the information on how to get to your destination and a series of other useful information.
Yes of course, you can cancel according to our cancellation policy which varies depending on the type of booking you have made. Once you have selected the type of booking and before payment, you will be provided with the cancellation policy in detail. In any case you can contact us at any time.
You can modify your booking according to our modification policy which varies depending on the type of booking you have made. Once you have selected the type of booking and before payment, you will be provided with the modification policy in detail. In any case you can contact us at any time.